Verify Your Account Before Cash-Out
Verification is the step that protects your balance, not a wall in front of it. We ask for your full name, your date of birth and a photo of your National ID or passport, plus a quick selfie so we can compare the face to the document. Send a clear photo in daylight, all four corners visible, no glare across the ID
number. If your wallet is registered in someone else's name, sort that out now, because payouts only go to a wallet matching your verified name. Once it's done, deposits, withdrawals and account recovery all move without repeat checks.
- Fill your profile — Enter your full name exactly as it appears on your National ID, with your date of birth and mobile number. A mismatch here is the usual reason a check stalls.
- Upload your ID — Photograph the front of your National ID or the photo page of your passport. Lay it flat, use daylight, keep all four corners inside the frame and avoid flash glare.
- Take the selfie — Hold the phone at eye level and take the selfie when the prompt appears inside the app. Remove glasses and caps so your face is fully visible in the frame.
- Wait for the result — We check the upload and update your account status. If a document is unreadable we return it with a reason, and you can upload a fresh copy from the same page.